FAQ

Product Questions:

The product I want is sold out, when will it be restocked?

If a product says “sold out” it’s “sold out”, but rest assured that we will be restocking as soon as possible. Please feel free to email us with any questions you may have at annayandco@gmail.com.

 

Do you offer gift wrapping?

Unfortunately, we are not offering gift wrapping at this time. Please check back at a later date.

Do you offer gift certificates?

Unfortunately, we are not offering gift certificates at this time. Please check back at a later date.

What is your return policy?

At Annay & Co. we pour our “two hearts” into our products and take pride in quality and design. We do our very best to provide the highest quality products that are carefully packaged and shipped to you. We want to make sure our customers are 100% delighted with our products. 

Should your experience with our products fall short of your expectations, we extend the opportunity for return or exchange within 7 days of receipt of your delivery. To facilitate this process seamlessly, we kindly request that returned items remain in their original, unused condition, accompanied by proof of purchase.

To request a return you may contact us at annayandco@gmail.com and we will start the process for you. Please be advised that return shipping costs are the responsibility of the customer, and we will furnish you with detailed instructions on the return procedure, ensuring a smooth resolution.

It is important to note that returns initiated without prior authorization will regrettably not be accepted, as we strive to uphold the integrity of our service standards.

Shipping Questions:

When will my order ship?

Orders typically ship out within 5-7 business days unless otherwise noted.

During peak season, orders can take up to 9 business days to process because we are handling a high volume of orders. These seasons include Black Friday / Cyber Monday weekend, Christmas, and other peak times.

You can always check the status of your order by clicking the button inside your “Order Confirmation” email. The button says “View My Order.”

Thank you so much for your patience! We appreciate you very much.